BERKELEY - Support for listening to what employers say about the adequacy of safety services provided by their workers' comp carriers has come from an unlikely source---Keith Lessner, vice president for safety of the Alliance of American Insurers. In a lengthy telephone interview, he told COR it is important to identify those employers who are dissatisfied with services and find out why. How? "Start with the employer who says he wants to spend some time and money and says, 'I need help'... The Al
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