SAN FRANCISCO - Randy Hogan is the "policyholder ombudsman" at the Workers' Compensation Insurance Rating Bureau (WCIRB). In a telephone interview, he explained to COR that his job is to provide help for workers' comp policyholders who are annoyed or puzzled about something their carrier has or has not done. "If there's a problem, it's safer to call than not, because I can refer you," he said.What would you do if a policyholder called to complain about a carrier's delivery of loss control consultation
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